FAQs- Orders, Returns & Import Charges

 

Charges for International Buyers

We don’t collect import charges, such as tax, duty, customs fee, etc. You might pay them when the item arrives in your country, please check with your country agency for details.

Order Tracking

After shipping, we will send you the shipping tracking number. You can also track here – click here for USPS Tracking.

Cancellation

Once you have placed your order and it has been confirmed, we are unable to cancel or
change it, however you can return it within 30 days after delivering. 

Return Policy

  1. Return is easy! If you are not satisfied with your purchase, you can return it within 30 days after delivering.
  2. Please make sure that the item(s) you return will be in the same condition you received it(them) and with the original packaging. 
  3. Just email your order # and item information to cs@alpswinds.com and then ship the item(s) to: attn: Alps Wind, 4206 258th Ave SE, Sammamish, WA 98029. 
  4. Return refunds will be issued back to the original form of payment within 7 days after the returned item delivered.  
  5. Used or worn product(s) will not be accepted for return. 
  6. 20% fee will be charged for the returned product(s) that is(are) missing the original tag(s). 

Exchanges

Exchange will be accepted if similar product is available.  

Refunds

Refunds will be issued back to the original form of payment within 7 days after the returned item delivered.  

Friendly Reminder

  • Please take a close look at the posted pictures for the measurement details, especially if you have never owned the same brand items before.
  • The current price is the lowest we can offer at this time, thank you for your understanding.